Frequently Asked Questions

If you have any further questions please email info@sunblindsonline.co.uk


Q: What is the BBSA?
A: The British Blind and Shutters Association, is the principal organisation representing the UK Blind and Shutters Manufacturers, and the Companies that supply and serve them.
Every member must undertake to conform to the specific requirements based on the provision that products are fit for their purpose and trading in a Fair and Proper manner.

Q: What is the Child Safety Information?
A:

Q: Will the fabric be exactly as on my computer screen?
A: We have made every effort to ensure the fabrics are shown to be a as true a likeness as possible. Because different Computer monitors vary considerably. We recommend you request a sample, before placing your order

Q: Does the price incude VAT?
A: All our prices quoted on our website are inclusive of VAT. (Registration Number 568 6404 10)

Q: Are the blinds Guaranteed?
A: All our Window Blinds carry a 12 months Guarantee. Any window blinds received with defective material or workmanship will be repaired or replaced.

Q: How secure are my credit card details?
A: All transactions are handled and stored by Secure Hosting who use industry standard 128 bit SSL encryption for their secure servers. When you enter your order form hosted on our secure server your browser will automatically inform you that encryption is being used. Furthermore, all data stored on the secure server is encrypted again and protected by a firewall, the specification of which has been recognised by the major banks. Your card details are kept confidential at all times.

Q: How long will my blinds take to come?
A: Our aim is to have your blinds made and delivered to your door within approximately 7 Working Days.

Q: What if I am out when the courier arrives?
A: A card will left with contact details to make alternative arrangements with the courier for delivery.

Q: I have misread my tape measure, and my blinds I ordered will not fit?
A: Because all our blinds are individually made to the measurements you provide, we are unable to resale them. We cannot accept returned window blinds if measured incorrectly.